The validity period of free spins is limited and usually lasts up to 14 days. The exact duration is indicated in the bonus description. If you believe that your free spins are missing by mistake, please contact support.

Winnings are credited to a separate bonus balance. The bonus balances section is located in your Profile.

Wager is the playthrough requirement. It indicates how many times you must wager the winnings from free spins before they can be withdrawn.
For example, a win of €100 with a wager of x30 must be wagered to a total turnover of €3000 .

In the “Available Free Spins” section, each active package is displayed with its amount and expiration time. The counter decreases automatically when used.

No. You must first meet the wagering requirements (if any). After that, the winnings will be available for withdrawal.

Yes, you can have several active packages. Each one has its own terms and validity period.

Restart the game and check your internet connection. If the error persists, contact support and provide the date, the bonus name, and the game name.

Yes. If you don’t want to use them, simply don’t activate them. They will automatically expire after some time.

Sometimes a large package of free spins is issued in batches — for example, 100 free spins split into 25 per day for four days. The next batch activates automatically 24 hours after the previous one.

You have 24 hours to start each Free Spins batch after it becomes available. If you don’t, it expires. Once started, you have 14 days to use it.

If the next batch becomes available while another is active, it will wait for up to 24 hours and activate automatically once the current batch is completed.

Unused free spins are automatically cancelled upon expiration. Free spins remain valid for 14 days from the moment they are received.